Kind words from our customers
Gerald K. – Huntington Beach, CA
From Jeanna and Jamie to begin with to Jack and Paul who installed my system, It was a pleasant experience. I’m happy with the installation and how professional everyone was at Command Comfort. If you want a ductless mini split, this company is the only one to hire.
Garce A. – Downey, CA
After many years dealing with a window air conditioning unit, which really never cooled the whole house and a wall heater, which never heated the whole house, I decided it was time for a change. I heard about the Mitsubishi ductless systems through my contractor and begun researching online. Mitsubishi got me in touch with a Diamond contractor, Command Comfort.
I chose Command Comfort because they are a company that specifically deals with ductless systems. It was a no brainer after reading all the great reviews on YELP, about their expertise and customer service. They did not disappoint! Every person i spoke to or dealt with at Command Comfort was absolutely fantastic! Jeanna was my first contact with Command Comfort, who asked a few background questions about my house and set-up the appointment with the salesman, Jamie who arrived on time. Jamie explained thoroughly on how the system works along with an actual demonstration on how quiet the unit is when running and the price of the system. The installation crew, Christian and Jonathan also arrived on time and were so professional and knowledgeable. They worked efficiently and took the time to make sure they covered the areas where they were working. They even made a makeshift isolated section so that when they had to drill through my brick walls, the brick dust would not go all over the place. They wore shoe covers each time they entered the house, which is especially great if you have light carpet, like I do. The installation Manager, Peter also came by, just to make sure that things were going well with the installation. After the installation was complete, Christian went over the remote control operation and some general cleaning maintenance. Jeanna also set-up my appointment with my city inspector, which commented on how good the installation was.
I have had my Mitsubishi mini split system for a little over a month now and I am super happy with the performance of this system. I wish I had made the change a LONG time ago! If you’re in the market for this type of system, do yourself a favor and call Command Comfort.
Marcos C – South Gate, CA
Command Comfort is Great! Beginning with Jamie who is very customer friendly and a cool person. The installation was great and these guys are professionals! They take great care to make sure everything goes perfect and are attentive to their job. They are experts in what they are doing and take pride in the quality of their work. Jack and Christian installed our units and were awesome! I am so glad I chose this company and they were not kidding when they said they were a 5 star company! Thank you Command Comfort!
Chris F. – Garden Grove, CA
Here’s the quick version: Command Comfort installed some mini-split ductless A/C system in my home and I was extremely happy with the service and product I received. They were very knowledgeable, very courteous, got it done on schedule, and did a great job with the installation. I would highly recommend this company if you are looking into getting an A/C system!
If you’re so inclined to read more, here’s the long version: My wife and I are recent transplants to California, and we don’t have any family out here or anybody that could refer us to a company that installs A/C systems…..so, we headed to the internet in search of a company. We had recently purchased a house in Garden Grove that only had those old style wall heaters (with only one of four working) and no cooling units. Because of the way that our second floor addition was done on our home in the 1980’s, it was impossible to install a traditional central A/C system with ducts and all, so we had to look into the mini-split ductless systems (and I had no experience with these at all). So, based on our searching of Angie’s List and Yelp, we had a bunch of companies come out and give us estimates and design proposals for installing one of these mini-split systems. When Chris from Command Comfort came out, he actually brought one of the units with him so I could see one first-hand (something that none of the other companies did). He was very friendly, knowledgeable, and took our concerns and suggestions into consideration with the design plan and estimate. After getting all of the quotes from all of the companies, we found that Command Comfort was very competitively priced, but the reason we chose them was because they seemed the most competent and genuine of all of the people/companies that came out.
Everything was put in writing in a contract ahead of time and we scheduled an installation date. Unlike most contractors I’ve dealt with in the past, they showed up right on time and finished exactly as scheduled. Their office staff was very responsive and gave me a reminder call a few days ahead of time. In fact, any time I spoke with their office staff (Jeanna mostly), they were very friendly and easy to get in touch with, as they would respond quickly if I left a voice message or email.
After having used the system and dealt with Command Comfort, we are definitely glad we ended up choosing Command Comfort. I’m an engineer and am very particular (some think slightly obsessed) with the quality of products as well as the quality of installations, and they did not disappoint! I closely inspected everything (even taking levels to the wall-mounted units inside the house) and you could tell that they take pride in their installation. I was informed that all of their employees receive extensive training, and it shows. The unit passed city code and official permits were received. Also, there were no hidden fees/charges, and I was billed exactly what was quoted in the original contract. The system works great and cools our house extremely quickly and very efficiently, so it seems that the Mitsubishi line they exclusively use are great. This is a very professional company, and I know that if anything were to need to be fixed/adjusted with the system, they would not hesitate to come back out and make it right. Thanks to Command Comfort, Chris, Jeanna, and their entire staff for making this process go as smoothly as possible.